Frequently asked questions
Order support guide
Answers based on the current store, shipping and return information.
How can I track an order?
When tracking is available, the tracking details are sent to the email used at checkout after dispatch.
Who operates this store?
Owala is operated by Cuppy. The business address is 3244 N Elm St, Denton, Texas, 76207, United States.
When will my order arrive?
Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.
Who pays return shipping?
We provide prepaid return shipping for all approved returns.
Where should an approved return be sent?
Approved returns are directed to 3244 N Elm St, Denton, Texas, 76207, United States. Follow the return instructions before shipping an item.
How can I contact the store?
Email support@owalliytg.shop or call 4039732373. Support availability is Weekdays 9 AM to 5 PM.
Is there a restocking fee?
No restocking fee is charged for eligible returns.